Shipping policy

Return Shipping + Responsibility

Customers are responsible for return shipping unless otherwise stated. We are not responsible for lost or missing return packages, so we strongly recommend using a shipping method with tracking and keeping that tracking number until your return is fully processed.

Shipping (Outbound Orders)

We are not responsible for packages that are lost, delayed, or marked delivered by the carrier. Orders ship via USPS or UPS and include tracking.

Please allow 2–3 business days for order processing (shipping time is separate).

Orders (Changes + Cancellations)

Once an order is placed, we cannot:

Modify items, sizes, or quantities
Apply discounts after checkout
Cancel an order
Edit shipping addresses

If you need to reroute a package, contact the carrier directly:

USPS: https://www.usps.com/
UPS: https://www.ups.com/us/en/Home.page

In-Store Pickup

Skip shipping with free local pickup.

After placing your order and selecting Local Pickup at checkout, your order will be ready within 1 business day. You’ll receive an email when it’s ready, along with pickup instructions.

Pickup Hours:

Tuesday–Friday: 10am–6pm
Saturday: 10am–4pm

Please bring your order confirmation email.

Need Help?

For any return questions, reach out anytime at:
customerservice@southernchicteesandboutique.com